Privacy Policy

1. Introduction and Scope

Neurith Mentiq ("Company", "we", "us", "our") is committed to protecting your privacy and ensuring a transparent relationship with you. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

This policy applies to all visitors and users of our website, as well as customers and partners who use our data integrity services. Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact information: name, email address, phone number, postal address
• Company information: organization name, job title, company size
• Communication preferences: how you would like to be contacted
• Account information: usernames, passwords, security questions (if applicable)
• Transaction information: billing address, payment information (processed securely)

2.2 Data Submitted for Verification

When you use our data integrity services, we collect and process the data you submit for verification. We treat this data with the highest level of security and only use it for the purposes you authorize.

2.3 Usage Data and Analytics

We automatically collect information about how you interact with our website and services, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website and links clicked
• Error reports and performance data

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use the information we collect for various purposes:

• Providing and improving our services
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to improve our website and services
• Detecting and preventing fraud or security issues
• Complying with legal obligations

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

• Service Providers: Third parties who assist us in operating our website and conducting business (e.g., payment processors, email services)
• Legal Requirements: When required by law or if we believe disclosure is necessary to protect our rights and safety
• Authorized Partners: With your consent, we may share information with partners who provide complementary services
• Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred

5. Data Retention

We retain personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary depending on the context of processing and our legal obligations:

• Contact information: retained until you request deletion or relationship terminates
• Usage data: typically retained for 2 years
• Verification data: retained according to your instructions and legal requirements (minimum 7 years for compliance purposes)
• Payment information: retained according to payment processor policies and legal requirements

6. Your Rights Under Local Data Protection Laws

6.1 PDPA (Vietnam)

Under the Personal Data Protection Law (PDPA) of Vietnam, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Restrict processing of your data
• Withdraw consent at any time

6.2 GDPR (European Residents)

If you are in the European Union, you have additional rights under GDPR including the right to data portability and the right to lodge complaints with supervisory authorities.

7. International Data Transfers

Your information may be transferred to, stored in, and processed in Vietnam and other countries where our servers are located. These countries may have data protection laws that differ from your country of origin. By using our services, you consent to such transfers, subject to appropriate safeguards.

8. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will immediately delete such information and terminate the child's account.

9. Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure disposal of personal information

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated policy on our website with an updated "Last Updated" date. Your continued use of our services constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@neurith-mentiq.com
Phone: +84 24 7300 8888
Address: 123 Tech Boulevard, Hanoi, Vietnam
Data Protection Officer: Available for inquiries regarding privacy matters